Tag Archives: Debt Recovery

Blake gets smart with FNB

Posted on 2 March 2010 by Joanne

Blake & Associates is awarded the FNB Smart Spend trophy for four months running, for best collection results. Continue reading →

Posted in Call Center, Collections, Debt Recovery | Tagged , , , , , | 2 Comments

Financial problems of consumers

Posted on 1 March 2010 by Joanne

Research results showing the kinds of financial problems faced by consumers in South Africa. Continue reading →

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Growing the global network in the call centre industry

Posted on 24 February 2010 by Joanne

An interview with Howard Blake, chairman of Blake & Associates, taken from Destiny Man magazine. Continue reading →

Posted in Call Center, In the press, social media | Tagged , , , , | 5 Comments

Tidy up your credit record

Posted on 20 January 2010 by Joanne

The economic downturn over the past year could have resulted in your credit score being negatively affected by mounting debts due to rising costs, reduced working hours and subsequent reduced salary or job loss. With the economy starting to show … Continue reading →

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Managing your customer’s life cycle

Posted on 13 January 2010 by Joanne

Blake is an inbound and outbound contact centre, with a cradle to grave Customer Lifecycle Management approach. Blake’s services include: Initiation outbound sales inbound sales up selling targeted campaigns cross selling campaigns Retention loyalty programmes customer retention campaigns back office processing … Continue reading →

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SA Household Debt – what’s the cost?

Posted on 7 December 2009 by Joanne

Households have been accumulating debt uninterruptedly since the start of 2003. Strong household income growth, low inflation, low interest rates, the emerging black middle class, cheap imports, and easier access to financial services have all played a part in lifting … Continue reading →

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Consumer vulnerability starts to ease

Posted on 3 December 2009 by Joanne

According to the September 2009 Consumer Vulnerability Review published by the NDMA (National Debt Mediation Association), consumer vulnerability showed some improvement after having registered a record high during the course of 2008. The Consumer Vulnerability Index (CVI) has now been … Continue reading →

Posted in Finance, News & Markets | Tagged , , | 2 Comments

Leave the dialling to the Call Centre

Posted on 3 September 2009 by Joanne

A recent Moneypenny study, found that the average company receives 2,300 calls each month, with each lasting around one minute and ten seconds. Dealing with a high volume of customer calls may leave insufficient time for employees to take care … Continue reading →

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Finweek 13 Aug 2009 : Entrepreneur, Howard Blake

Posted on 17 August 2009 by Joanne

Finweek makes contact with Entrepreneur, Howard Blake, Chairman of Blake & Associates. Blake saw the opportunity to manage retailers’ small debts on a scientific basis and create better default prediction models. Continue reading →

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Business Day: Emerging Entrepreneurs 2008

Posted on 13 November 2008 by Joanne

Howard Blake, Chairman of Blake & Associates, a finalist in the Emerging Entrepreneurs category, Ernst & Young World Entrepreneur Awards 2008. Blake & Associates is a specialised debt-recovery management organisation providing credit management solutions to companies.

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