Links
- Blake & Associates (Pty) Ltd is registered with the Council for Debt Collectors – Reg No. 0003323/03 | FSP Licence No. 39099
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Blake on Twitter
Categories
Tag Archives: Contact Centre
Blake Call Centre Training
Blake Collections Training Call Centre training has recently come under the spotlight through a television segment on Carte Blanche Extra. Blake and Associates offers bona fide call centre training, and Blake has many opportunities for career advancement to those with … Continue reading
Posted in Blake staff, Call Center, Careers, Collections, Recruitment
Tagged Blake, Blake & Associates, Call Centre, Careers, Carte Blanche, Collections, Contact Center, Contact Centre, Recruitment, Training
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South Africa’s attractive call centre offering
The SA Government has long seen the importance of business process outsourcing as a high-priority sector, due to its growth and ability to absorb many graduates and school leavers. Continue reading
Excellence in Customer Service
National Customer Service Week, a week devoted to the importance of customer service and the people behind it, traditionally starts on Monday 4th October and runs the length of the week. How can you, as a Blake call centre agent, give excellent customer service that goes beyond this week of customer service focus? Continue reading
Posted in Call Center, Customer Service
Tagged Blake, Call Centre, Contact Center, Contact Centre, customer service
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Training Reduces Staff Turnover
The average turnover in a contact centre is between 40% and 50%, a costly problem that is generally tolerated rather than solved. How can this be rectified? Continue reading
Posted in Blake staff, Call Center, Customer Service
Tagged Blake, Call Centre, Contact Center, Contact Centre, Learnership, Management, Training
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Entrepreneur Spotlight: Howard Blake
TABJ’s Anna Guy speaks with the very passionate, very innovative founder of Blake & Associates, Howard Blake, about his experience growing the company, and in turn, South Africa’s economy. Continue reading
Posted in Blake staff, In the press, Technology
Tagged Blake, BPO, Business Process Outsourcing, Call Centre, Contact Center, Contact Centre, Entrepreneur, Technology
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Jobs at Blake
Blake has positions available for call centre agents. We offer you a platform where you can gain the skills and experience required to build a successful and rewarding career within the Contact Centre Industry. Blake is an exciting, innovative company … Continue reading
Posted in Blake staff, Call Center, Careers, Jobs
Tagged Blake, Call Centre, Careers, Contact Center, Contact Centre, Entrepreneur, Jobs, success
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Improving empathy in the call centre
Blake is a premium contact centre specialising in debt collection, and as such, having call centre agents who are able to demonstrate empathy is an important factor in maintaining good customer relationships. So what role does empathy play? Continue reading
Posted in Call Center
Tagged Blake, Call Centre, Collections, Contact Centre, Customer Relationship Management, debt, debt collection, Training
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Pick-up in civil summonses for debt
Blake and Associates is respected as a highly successful contact centre, specializing in debt collection, as part of an end-to-end Customer Lifecycle Management process. A Fin24 article shows that according to the latest figures from Statistics SA, the total number … Continue reading
Posted in Call Center, Collections, Debt Recovery
Tagged Blake, Call Centre, Collections, Contact Center, Contact Centre, debt, debt collection
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The Quality Management Process
At Blake and Associates we strive to keep our finger on the pulse with regards to customer related trends as well as maintain high standards of quality and consistency in our call centers. This is achieved via a quality management lifecycle process. Continue reading
Howard Blake – one man starts multi-million rand empire!
Howard Blake started off with a little more than a typewriter, a scooter, and sheer determination. Hard work and the will to succeed created the success story that is Blake Holdings – the multi-million rand international conglomerate. Continue reading
