Blake & Associates is a leading Business Process Outsource provider in the Call Centre arena, who has empowered individuals on all levels within this exciting industry. We have the following upcoming employment opportunities: Continue reading
When you meet someone face-to-face it is a lot easier to make a connection with a handshake and eye contact, but how can you build rapport with customers over the phone? The dictionary defines ‘rapport’ as ‘a sympathetic relationship or understanding’. This means simply ‘being a friend’ to your customer.
Here are some tips to help you build this all-important relationship: Continue reading
It is not uncommon to have a team member approach you at the workplace to disclose confidentially that they are the victim of abuse.
The Phoenix Child and Family Welfare Society have always rendered assistance to us in this regard, hence, when we received their request to renovate two bathrooms at their shelter which provides refuge for women, children and victims of abuse, we could only respond in the positive. Continue reading
Blake staff with the 'party packs' for the Christmas Party
Blake was given the privilege to prepare 400 party packs in an initiative by the Phoenix Child and Family Welfare Society to pamper orphaned, vulnerable and abandoned children during the festive period.
There was much hype and excitement as most around the world had put up their Christmas décor and hung their stockings. There was a ‘shop till you drop’ atmosphere in most malls with family and friends purchasing gifts from wish lists.
With this being my first attempt to assist with Christmas party packs as my predecessor Lovaine Atherton had exceeded expectations last year, my team and I had to do something different Continue reading
For most South Africans, 2010 was a difficult year. The beginning of a new year is a good time to review your financial situation and make changes where necessary, to ensure a smoother, calmer and less stressful 2011. Getting your finances in order may be easier than you think. While the interest rates are low, commit to living sensibly, and pay attention to the following: Continue reading
A new collection campaign kicked off in Blake Domestic Call Centre on 08th October 2010 with the competition being an in-house retail clothing team.
Lunch at Sibaya's A2A
The Team at Sibaya
Approximately 40 staff were recruited and trained vigorously within a short space of time in order to meet the go live date.
We are proud to announce that this team has outperformed their competitors for not only one month, but two months in succession. Continue reading
Christmas is the time for sharing, caring and giving whole-heartedly to make one smile.
Blake Staff with toys collected for Toy Story 2010
East Coast Radio Toy Story collection box, filling up at Blake
The East Coast Radio Toy Story campaign is an initiative that has been successfully running for many years by the popular KwaZulu-Natal radio station. Encouraged by the worthy cause of this campaign, the Blake Domestic Collections team decided to support the East Coast Radio Toy Story 2010 and lend Santa a helping hand.
Toy Story Collection boxes were placed strategically throughout the call centre business with staff being given the opportunity to participate and support East Coast Radio with the Toy Story Venture 2010. Funds were also raised from various initiatives to purchase wonderful toys for boys and girls.
The response was overwhelming as the boxes reached capacity for this commendable cause. As boys and girls throughout the province eagerly await Santa Claus’ delivery this Christmas, we at Blake feel blessed to have had the opportunity to be a part of a child’s life for a day.
A big THANK YOU to all at Blake Domestic Collections for their contribution and support.
By Hajara Naseem
Blake & Associates call centre staff have once again been able to assist local communities through various fund raising initiatives. It is heart-warming to see the appreciation and gratitude from those on the receiving end of these acts of kindness. Thank you to all involved, for your time and generosity, and we look forward to another year, where we can assist the welfare of others in small but meaningful ways.
It gives us great pleasure to commend you on a job well done this year. As a team we have worked well together and have tried our very best to achieve the goals that have been set.
It has been a challenging year for our team but we have pulled together and with the commitment and the dedication from all, we have faced and risen above all challenges. We salute you on your achievements.
On behalf of your management team i.e. Hajara Naseem, Saras Murugasen, Malani Mistry, Stanton Sivalingam and Sashin Moodley, we would like to THANK YOU for the hard work that you have put in throughout this year and for a splendid job done.
It is that time of the year again when the party hats, dancing shoes and gifts come out. We would like to wish you all a Wonderful Christmas, a happy and safe festive season as well as a prosperous New Year. Enjoy and make the most of it.
We look forward to another successful year….
My Story by Feroza Sheik
I have often sat, idle, deep in thought, watching the moon gaze upon me on starry nights, seeming to be searching for many answers in my life yet I knew not the exact questions. Who was I? A wife, a mother, a sister, a daughter, an employee? The opportunities that I had and had forgone, the hope of a better life, had it sailed away like many ships I had seen, to distant shores?
My story isn’t one of extravagant courage, or bold strength, it isn’t made for a Hollywood movie or a best selling novel. It is one of Continue reading
