Category Archives: Debt Recovery

This category relates to all things debt recovery as relates to debt recovery using an outsourced call center

Managing your customer’s life cycle

Posted on 13 January 2010 by Joanne

Blake is an inbound and outbound contact centre, with a cradle to grave Customer Lifecycle Management approach. Blake’s services include: Initiation outbound sales inbound sales up selling targeted campaigns cross selling campaigns Retention loyalty programmes customer retention campaigns back office processing … Continue reading →

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SA Household Debt – what’s the cost?

Posted on 7 December 2009 by Joanne

Households have been accumulating debt uninterruptedly since the start of 2003. Strong household income growth, low inflation, low interest rates, the emerging black middle class, cheap imports, and easier access to financial services have all played a part in lifting … Continue reading →

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Leave the dialling to the Call Centre

Posted on 3 September 2009 by Joanne

A recent Moneypenny study, found that the average company receives 2,300 calls each month, with each lasting around one minute and ten seconds. Dealing with a high volume of customer calls may leave insufficient time for employees to take care … Continue reading →

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10% of UK call centre agents will be based in South Africa by 2014

Posted on 19 August 2009 by Joanne

A Datamonitor white paper commissioned by Teleperformance has revealed that despite struggling against overwhelmingly negative public opinion, the benefits of moving work to low-cost locations are now well established, and it is clear that offshoring is here to stay. The … Continue reading →

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Finweek 13 Aug 2009 : Entrepreneur, Howard Blake

Posted on 17 August 2009 by Joanne

Finweek makes contact with Entrepreneur, Howard Blake, Chairman of Blake & Associates. Blake saw the opportunity to manage retailers’ small debts on a scientific basis and create better default prediction models. Continue reading →

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Welcome

Posted on 29 September 2008 by bloke

Welcome to the Blake Group’s blog site. We will post information and articles that pertain to call center management, debt recovery and CRM here. It will include information trends from Red Box, etc. Should you wish to know more about … Continue reading →

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