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- Blake & Associates (Pty) Ltd is registered with the Council for Debt Collectors – Reg No. 0003323/03 | FSP Licence No. 39099
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Categories
Category Archives: Customer Relationship Management
The Quality Management Process
At Blake and Associates we strive to keep our finger on the pulse with regards to customer related trends as well as maintain high standards of quality and consistency in our call centers. This is achieved via a quality management lifecycle process. Continue reading
The Right Fit
Packing tips to enhance your travel experience. Continue reading
Finding the sweet spot
Tracey Swart banks on her people skills to manage relationships with clients and colleagues. Continue reading
Managing your customer’s life cycle
Blake is an inbound and outbound contact centre, with a cradle to grave Customer Lifecycle Management approach. Blake’s services include: Initiation outbound sales inbound sales up selling targeted campaigns cross selling campaigns Retention loyalty programmes customer retention campaigns back office processing … Continue reading
Why consider Blake as your partner?
Blake & Associates have been in operation for the past 20 years. Blake trades and is represented on 3 continents. In Africa we have a number of sites situated in South Africa. We also have a presence in Namibia, Botswana … Continue reading
Looking for a business process outsourcing leader?
Blake’s vision is to be the premier provider of contact centre solutions in the Customer Lifecycle Management arena. Blake leverages unique people, technology and business intelligence to enhance CLM strategies with tailored value propositions. Blake was established in 1990, now … Continue reading
Make 2010 your year of smiles!
Whether you’re speaking with an existing customer, or contacting a prospective new customer, or calling a colleague or a friend, put a smile in your voice. You can really tell when someone is smiling as they speak, even over the … Continue reading
Posted in Call Center, Customer Relationship Management
Tagged Blake, Call Centre, Contact Center, Contact Centre
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Outsourced Call Centres save time and money
If your business has outgrown itself, and you find that your resources are stretched, a call center can help you reclaim time and money. A call center operates to handle calls, and a bilingual call center is essential when you … Continue reading
Liberating Staff for Success
In ‘Freedom, Inc.‘ Brian M. Carney (a member of The Wall Street Journal’s editorial board) and Isaac Getz focus on the corporation, where a rigid, top-down management style too often makes workers miserable, stifles innovation and, not least, leads to … Continue reading
Blake gets social
Sometime in the past two years, the wireless industry decided that social networking could be a killer feature for mobile phones. Facebook has been happy to oblige, with 65 million people already regularly using mobile devices to access Facebook, making … Continue reading
