Author Archives: Joanne

Blake Top Collection Agency

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Blake and Associates was victorious as the top collection agency for FNB Smart Spend in 2010, beating four other collection agencies in the running. Blake staff proved their mettle by winning the award month after month in 2010, their consistent … Continue reading

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Another Super Collector is born

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Once again, the Outbound Collections Retail Clothing team have created another SUPER collector.  With the cricket world cup in full action on the field, we have our very own action in the call center. Tasveer Rabilal, a brand new agent … Continue reading

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Discrimination or differentiation?

In South Africa, most insurance companies offer women lower rates – currently in the region of 10%. This is based on empirical data that shows a marked difference in accident rates. “We have statistical evidence that proves that women are … Continue reading

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Fuel price increase? How about diesel from water?

Massachusetts biotechnology company, Joule Unlimited, claims to have invented a genetically-engineered organism that it says “simply secretes diesel fuel or ethanol wherever it finds sunlight, water and carbon dioxide”. Joule claims, for instance, that its cyanobacterium can produce 56 700 … Continue reading

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Blake Call Centre Training

Blake Collections Training Call Centre training has recently come under the spotlight through a television segment on Carte Blanche Extra. Blake and Associates offers bona fide call centre training, and Blake has many opportunities for career advancement to those with … Continue reading

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Blake staff promote an abuse free society

Blake and Associates recently embarked on a programme to empower staff to act as ambassadors in their communities, promoting an abuse free society. Continue reading

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Mushrooming Chinatowns

Due to South African consumers’ appetite for cheap Chinese goods, huge Chinese shopping centres are mushrooming around the country. Owners of struggling shopping centres are queuing to fill vacant space with Chinese retailers. This has raised concern that the market … Continue reading

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The end of the Wallet as we know it

American coffee giant Starbucks announced this week that customers with iPhone and Blackberry smartphones can now download an application to purchase their daily caffeine fix. The app will display a barcode on screen that the barista can scan, debiting your … Continue reading

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Your first job – make the right choice!

Matriculants have the daunting task of applying for their first job and in many cases decisions are made out of emotions with no long term career planning in mind. When seeking employment make an informed choice… Continue reading

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Blake call centre staff rewarded for great results

FNB sponsored a trip aboard the Allen Gardiner on Friday evening for Blake FNB Smart Spend staff (Shawn Lewis’ department), in recognition of their December results. The staff received the FNB Smart Spend trophy, and the evening was attended by Blake’s … Continue reading

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