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- Blake & Associates (Pty) Ltd is registered with the Council for Debt Collectors – Reg No. 0003323/03 | FSP Licence No. 39099
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Author Archives: Joanne
Another Smart Spend award for Blake
Once again, the Blake Smart Spend collections team continues to demonstrate their excellence and commitment by producing outstanding results. FNB sponsored an evening for all staff on the FNB Smart Product campaign for winning the trophy in 2 categories in … Continue reading
Posted in Blake staff, Call Center, Collections, Debt Recovery
Tagged Award, Blake, Debt Recovery, FNB Smart Spend
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Call For Mandatory Car Insurance Welcomed
“Urgent” call for the introduction of compulsory third-party motor insurance in SA, as motorists who insure their vehicles are in effect overpaying on their premium by having to subsidise those who do not. Continue reading
With the Rise of Social Media, Will the Call Centre Disappear Like the Mustache
Social Media has changed everything. Today’s customers demand to be able to reach your customer-service department instantly, and via whatever communication channel they find most convenient. Continue reading
Posted in Call Center, social media
Tagged Call Centre, customer service, social media
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Incredible Customer Service
It is vital to maintain good relationships with customers. If customer service is lacking, your customers will simply go to another service provider. This could result in your business losing more than ‘just one customer’. Through the power and influence … Continue reading
Skills for Call Centre Agents
Over the phone we are at a slight disadvantage. We can’t see our client and they can’t see us, so our ability to communicate clearly and establish a meaningful contact or connection with a client is more important than it … Continue reading
Posted in Call Center, Collections, Connect
Tagged Call Centre, Collections, debt collection, skills, Telesales
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South Africa: a world-class BPO destination
The total global market size of the Business Process Services & Offshoring (BPS&O) industry is between $36-38b, with a projected 2.1m jobs being created over the next five years worldwide. The main drivers of offshoring destinations is costs, language skills, … Continue reading
Posted in Business Process Outsourcing
Tagged Blake, BPO, Business Process Outsourcing, debt collection
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How to manage peaks in the call centre
Blake, as an outsource leader, is equipped and experienced in managing peaks in the call centre. We provide both inbound and outbound sales and customer service solutions, including all aspects of Customer Lifecycle Management, with a focus on collections. Our … Continue reading
Posted in Call Center
Tagged Blake, Call Centre, customer service, inbound sales, manage peaks, outbound sales
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All Aboard the Trip to Nowhere
An ear to ear smile is the first reaction one receives when talking about the team building “Trip to Nowhere” on board the luxurious floating hotel, the MSC Sinfonia. In keeping with rewarding and recognising positive contributions to Blake, the … Continue reading
Blake’s Winning Collections Team
Blake’s RCS Collections Team under Key Account Executive, Shawn Lewis, has once again done us proud, resulting in another happy client. RCS held an Awards evening in Cape Town on 30 March to recognize their partners’ contribution to their achieving … Continue reading
Posted in Blake staff, Call Center, Collections
Tagged Award, Blake, Call Centre, debt collection, RCS
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Blake has best trainer in KZN!
Jacques Storm has won the Regional award for Best In-house Trainer in KwaZulu-Natal at the BPeSA Annual BPO Awards held in March. This award category was open to any person working in a fulltime training position as a trainer or … Continue reading
