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Tag Archives: Contact Centre
Training Reduces Staff Turnover
The average turnover in a contact centre is between 40% and 50%, a costly problem that is generally tolerated rather than solved. How can this be rectified? Continue reading
Posted in Blake staff, Call Center, Customer Service
Tagged Blake, Call Center, Call Centre, Contact Center, Contact Centre, Learnership, Management, Training
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Entrepreneur Spotlight: Howard Blake
TABJ’s Anna Guy speaks with the very passionate, very innovative founder of Blake & Associates, Howard Blake, about his experience growing the company, and in turn, South Africa’s economy. Continue reading
Posted in Blake staff, In the press, Technology
Tagged Blake, BPO, Business Process Outsourcing, Call Center, Call Centre, Contact Center, Contact Centre, Entrepreneur, Technology
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Jobs at Blake
Blake has positions available for call centre agents. We offer you a platform where you can gain the skills and experience required to build a successful and rewarding career within the Contact Centre Industry. Blake is an exciting, innovative company … Continue reading
Posted in Blake staff, Call Center, Careers, Jobs
Tagged Blake, Call Center, Call Centre, Careers, Contact Center, Contact Centre, Entrepreneur, Jobs, success
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Improving empathy in the call centre
Blake is a premium contact centre specialising in debt collection, and as such, having call centre agents who are able to demonstrate empathy is an important factor in maintaining good customer relationships. So what role does empathy play? Continue reading
Posted in Call Center
Tagged Blake, Call Center, Call Centre, Collections, Contact Centre, Customer Relationship Management, debt, debt collection, Training
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Pick-up in civil summonses for debt
Blake and Associates is respected as a highly successful contact centre, specializing in debt collection, as part of an end-to-end Customer Lifecycle Management process. A Fin24 article shows that according to the latest figures from Statistics SA, the total number … Continue reading
Posted in Call Center, Collections, Debt Recovery
Tagged Blake, Call Center, Call Centre, Collections, Contact Center, Contact Centre, debt, debt collection
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The Quality Management Process
At Blake and Associates we strive to keep our finger on the pulse with regards to customer related trends as well as maintain high standards of quality and consistency in our call centers. This is achieved via a quality management lifecycle process. Continue reading
Howard Blake – one man starts multi-million rand empire!
Howard Blake started off with a little more than a typewriter, a scooter, and sheer determination. Hard work and the will to succeed created the success story that is Blake Holdings – the multi-million rand international conglomerate. Continue reading
Smart collections staff at Blake Call Centre
Blake has once again been awarded the floating trophy for best collection agency for the month of March. Blake passion and excellence shone through as another milestone was crossed – R6 million rand was collected in the month of February – a new record since the inception of the project 2 years ago. Continue reading
Posted in Call Center, Collections
Tagged Award, Blake, Call Center, Call Centre, Collections, Contact Center, Contact Centre, FNB Smart Spend
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Blake Collections exceeds expectations
RCS recently awarded Blake an incentive bonus of R273 869 for exceeding the collection targets set in February/March 2010. This achievement assisted RCS to significantly reduce their write-offs in the financial year. Continue reading
Posted in Call Center, Collections
Tagged Blake, Call Center, Call Centre, Collections, Contact Center, Contact Centre, Debt Recovery
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Successful strategising for 2010
To survive and thrive, three pillars are required: passion, entrepreneurship and a diversified service offering.
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