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Tag Archives: Call Center
Spring is in the air at Blake
A buzzing Blake Current Department pitched in to create an awesome Spring breakfast! Continue reading
Training Reduces Staff Turnover
The average turnover in a contact centre is between 40% and 50%, a costly problem that is generally tolerated rather than solved. How can this be rectified? Continue reading
Posted in Blake staff, Call Center, Customer Service
Tagged Blake, Call Center, Call Centre, Contact Center, Contact Centre, Learnership, Management, Training
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Engaging Customers and Listening
Our body language speaks volumes about our interest or disinterest in interactions with other people. A call centre agent does not have the luxury of being able to read a person’s body language during a call, so how can he or she make sure that the person on the other end of the phone call is actually listening and paying attention to what is being said? Continue reading
Do you need special qualities to be a successful Call Centre Agent?
While telemarketing requires a good basis of marketing skills, there are many soft skills that are required for you to become a leading call centre agent. Here are some tips… Continue reading
Tracey Swart – Dynamic Female Director
In one of the great success stories of SA’s business women, we reveal the path of Tracey Swart, member of Board of Directors, Blake & Associates. Continue reading
Posted in Blake staff, Call Center, In the press, Management
Tagged Blake, Blake & Associates, Call Center, Careers, Contact Center, Management, success, Tracey Swart
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We can all turn Whispers into Shouts
This story helps to create awareness of the small things that we can do to help improve the lives of others. Continue reading
Posted in Blake staff, Connect, Welfare
Tagged Blake, Call Center, Call Centre, Charity, Welfare
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The Standards – What did we do without them?
We all have ‘war stories’….. what would we have done differently – had we had access to these Standards years ago? You don’t have to repeat the mistakes others have made – you can enjoy the humour in their learning … Continue reading
Posted in Blake staff, Call Center
Tagged Blake, Blake & Associates, Call Center, Call Centre
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Incentives for Blake Call Centre Agents
One of Blake’s clients, Maravedi Financial Solutions, came up with an exceptional incentive scheme whereby top agents could win a Flat screen TV. This went live in May 2010 and the top collector for that period was Yvonne Gumede. Yvonne … Continue reading
Posted in Blake staff, Call Center, Collections
Tagged Award, Blake, Call Center, Call Centre, Collections, Incentive, Maravedi
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Israel’s sights set on Berlin
The highly focused and well-trained Blake IT Technician, Israel Mncwango, is set to take on one of the biggest, if not THE biggest marathon in the world. Continue reading
Posted in Blake staff, Call Center
Tagged Berlin Marathon, Blake, Call Center, Call Centre, Charity
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Skills a Top Call Centre Agent should possess
If you are looking for efficient and effective call centre agents, there are three main skills they should have to increase service excellence and induce customer loyalty.
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Posted in Call Center, Customer Service
Tagged Call Center, Call Centre, customer service, Training
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