Blake Vision
To be the premier provider of contact centre solutions in the Customer Lifecycle Management arena.
Blake Mission
Leveraging our unique people, technology and Business Intelligence to enhance Customer Lifecycle Management strategies with tailored value propositions.
Blake is respected as a highly successful Contact Centre and Business Process Outsource leader. We provide both inbound and outbound sales and service solutions, including all aspects of Customer Lifecycle Management, with a focus on collections. Our service levels, delivered by a professional team, surpass industry standards.
Established in 1990 by Howard Blake, Blake has expanded both domestic and International operations, with Blake International in Mauritius (serving the United States of America market), having shown fantastic growth.
Blake partners with clients to understand their businesses, and translates this knowledge into solutions which offer sustainable and quantifiable results. Blake uses best-in-class practice to ensure your customers speak to trained, qualified, friendly agents, who are able to deliver our ‘Customer Delight Strategy‘.
We are proud to provide proven competencies, covering inbound and outbound voice sales and back office services, and to offer customized solutions based on cost competitiveness, language proficiency, geographic convenience and the expertise of our agents.
Our Passion For Quality
Adding Value through cost and service efficiencies
At Blake we have concentrated on providing a quality of service that exceeds global benchmarks. The philosophy of Blake has always been to deliver beyond expectations. This ideal is constantly being achieved – leading to organic growth within our existing partnerships.
~ Mike Miller
Chief Executive Officer
Best practice management and operation solutions
Blake integrates unsurpassed levels of technological innovation, business practice and managerial skill – rewarding our clients with services and results that continually outperform those offered by our competitors. We are passionate about the quality of the brand experience at Blake’s and I invite you to experience it too!
~ Howard Blake
Chairman and Founder
Blake‘s core values are Passion, Respect, Innovation, Dynamic, Excellence. Blake PRIDE is at the forefront of every aspect of our business, in every interaction with both our staff and our clients.
Blake‘s focus is on results, achieved by combining high levels of technological innovation, process design and managerial skill to maximise customer lifecycle management. Service levels remain a key differentiator as Blake builds business relationships based on partnering to achieve a symbiotic result.
Blake enhances your brand by providing superior quality sales and customer service:
- Industry expertise – decades of customer lifecycle management experience
- Client references – many reliable sources of reference
- Our people – focus on people development and growth, ability to attract and retain management quality
- Best of breed technology and dedicated development team
- Entrepreneurial spirit which allows for flexible contracts, pricing and SLA’s based on measurable results
- Continuous improvement process – enhancing and adding value to your business
