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Monthly Archives: June 2010
Your thinking affects your attitude
Your actions come from your images. Apply the notion of thoughts as things to the acquisition of wealth… Continue reading
Posted in Careers
Tagged attitude, Call Center, Call Centre, Careers, motivation, Training
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Motivating staff for success
A successful business is staffed with motivated, trained staff. Everyone knows that motivated staff work harder and better. So how do we keep up the motivation? Continue reading
Posted in Blake staff, Call Center, Management
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Improving empathy in the call centre
Blake is a premium contact centre specialising in debt collection, and as such, having call centre agents who are able to demonstrate empathy is an important factor in maintaining good customer relationships. So what role does empathy play? Continue reading
Posted in Call Center
Tagged Blake, Call Center, Call Centre, Collections, Contact Centre, Customer Relationship Management, debt, debt collection, Training
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Pick-up in civil summonses for debt
Blake and Associates is respected as a highly successful contact centre, specializing in debt collection, as part of an end-to-end Customer Lifecycle Management process. A Fin24 article shows that according to the latest figures from Statistics SA, the total number … Continue reading
Posted in Call Center, Collections, Debt Recovery
Tagged Blake, Call Center, Call Centre, Collections, Contact Center, Contact Centre, debt, debt collection
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Business transformations through cloud computing
New business opportunities often require a quick launch to get into the market before other competitors. But what happens when you realise the time you had to launch is not enough to install new computer equipment and new software for it to work? Continue reading
A passion for running
Israel Mncwango recently took part in the Woodview KZN Champs 10km race. In his age category, Israel won second position in a record time of 35 minutes. Israel works as an IT Technician at Interactive Solutions, a subsidiary company of … Continue reading
The Quality Management Process
At Blake and Associates we strive to keep our finger on the pulse with regards to customer related trends as well as maintain high standards of quality and consistency in our call centers. This is achieved via a quality management lifecycle process. Continue reading
2010′s Most overpriced cars
Are vehicles really worth their Manufacturers Suggested Retail Pricing (MSRP)? Data shows that many of them aren’t.
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Become a Meaning Maker
Executives need to become meaning-makers. They must help employees at all levels of their organisation find compelling reasons to work. When employees have a ‘why’ to work toward, they can cope with any ‘what’. Continue reading
Posted in Call Center, Collections, Management
Tagged Call Center, Call Centre, Management, success
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Faster recuperation of South African economy
According to analysts at Moody’s Economy.com, South Africa’s economy is recovering faster than what was expected.
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