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	<description>Premier Contact Centre, BPO Leader. Specialist in debt collection and Customer Lifecycle Management</description>
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		<title>Spring is in the air at Blake</title>
		<link>http://blog.blake.co.za/?p=1636</link>
		<comments>http://blog.blake.co.za/?p=1636#comments</comments>
		<pubDate>Mon, 06 Sep 2010 08:21:31 +0000</pubDate>
		<dc:creator>Joanne</dc:creator>
				<category><![CDATA[Blake staff]]></category>
		<category><![CDATA[Call Center]]></category>
		<category><![CDATA[Blake]]></category>
		<category><![CDATA[Management]]></category>

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		<description><![CDATA[A buzzing Blake Current Department pitched in to create an awesome Spring breakfast! <a href="http://blog.blake.co.za/?p=1636">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>How to use a credit card responsibly</title>
		<link>http://blog.blake.co.za/?p=1632</link>
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		<pubDate>Fri, 03 Sep 2010 07:31:05 +0000</pubDate>
		<dc:creator>Joanne</dc:creator>
				<category><![CDATA[Finance]]></category>
		<category><![CDATA[credit]]></category>
		<category><![CDATA[debt]]></category>
		<category><![CDATA[Financial]]></category>

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		<description><![CDATA[Whether you’re an experienced credit card user or a beginner, there are always things we can learn to form healthy spending habits. Here are some tips for responsible spending on a credit card. <a href="http://blog.blake.co.za/?p=1632">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>What you can do today to improve your credit score</title>
		<link>http://blog.blake.co.za/?p=1627</link>
		<comments>http://blog.blake.co.za/?p=1627#comments</comments>
		<pubDate>Thu, 02 Sep 2010 09:44:41 +0000</pubDate>
		<dc:creator>Joanne</dc:creator>
				<category><![CDATA[Finance]]></category>
		<category><![CDATA[Credit Management]]></category>
		<category><![CDATA[Debt Management]]></category>
		<category><![CDATA[Debt Recovery]]></category>
		<category><![CDATA[Financial]]></category>
		<category><![CDATA[personal finance]]></category>

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		<description><![CDATA[Having a mark against your name for bad credit can be a stressful and costly situation. But as hopeless and terrible that sounds, bad credit won’t last forever, and it is important to get your personal finances in order. Here &#8230; <a href="http://blog.blake.co.za/?p=1627">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>Stress relief for Secretary&#8217;s Day at Blake</title>
		<link>http://blog.blake.co.za/?p=1617</link>
		<comments>http://blog.blake.co.za/?p=1617#comments</comments>
		<pubDate>Wed, 01 Sep 2010 09:41:32 +0000</pubDate>
		<dc:creator>Joanne</dc:creator>
				<category><![CDATA[Blake staff]]></category>
		<category><![CDATA[Jobs]]></category>
		<category><![CDATA[Blake]]></category>

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		<description><![CDATA[Happy Secretary's Day to our hardworking, valued employees who perform this vital function! Corporate wellness programs are an investment in your company’s most valuable asset, your workers. <a href="http://blog.blake.co.za/?p=1617">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>Women &#8211; a force to be reckoned with&#8230; and rewarded</title>
		<link>http://blog.blake.co.za/?p=1612</link>
		<comments>http://blog.blake.co.za/?p=1612#comments</comments>
		<pubDate>Mon, 30 Aug 2010 07:19:53 +0000</pubDate>
		<dc:creator>Joanne</dc:creator>
				<category><![CDATA[Finance]]></category>
		<category><![CDATA[Surveys]]></category>
		<category><![CDATA[Financial]]></category>
		<category><![CDATA[statistics]]></category>

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		<description><![CDATA[A 2008 international survey showed that 70% of South African women claimed to be financially independent; 62% said they contributed half or more of the household income, with 49% contributing more than their partner; 54% stated that they control the &#8230; <a href="http://blog.blake.co.za/?p=1612">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>You want that job? Dress for success!</title>
		<link>http://blog.blake.co.za/?p=1602</link>
		<comments>http://blog.blake.co.za/?p=1602#comments</comments>
		<pubDate>Thu, 26 Aug 2010 11:46:19 +0000</pubDate>
		<dc:creator>Joanne</dc:creator>
				<category><![CDATA[Blake staff]]></category>
		<category><![CDATA[Jobs]]></category>
		<category><![CDATA[Recruitment]]></category>
		<category><![CDATA[Blake]]></category>
		<category><![CDATA[Careers]]></category>
		<category><![CDATA[success]]></category>

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		<description><![CDATA[You want that job? It is vital that you prepare for interviews, and preparing your presentation is no exception. Here are some tips on dressing for success. <a href="http://blog.blake.co.za/?p=1602">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>Training Reduces Staff Turnover</title>
		<link>http://blog.blake.co.za/?p=1597</link>
		<comments>http://blog.blake.co.za/?p=1597#comments</comments>
		<pubDate>Thu, 26 Aug 2010 11:09:43 +0000</pubDate>
		<dc:creator>Joanne</dc:creator>
				<category><![CDATA[Blake staff]]></category>
		<category><![CDATA[Call Center]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Blake]]></category>
		<category><![CDATA[Call Centre]]></category>
		<category><![CDATA[Contact Center]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[Learnership]]></category>
		<category><![CDATA[Management]]></category>
		<category><![CDATA[Training]]></category>

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		<description><![CDATA[The average turnover in a contact centre is between 40% and 50%, a costly problem that is generally tolerated rather than solved. How can this be rectified? <a href="http://blog.blake.co.za/?p=1597">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>Engaging Customers and Listening</title>
		<link>http://blog.blake.co.za/?p=1590</link>
		<comments>http://blog.blake.co.za/?p=1590#comments</comments>
		<pubDate>Wed, 25 Aug 2010 07:57:00 +0000</pubDate>
		<dc:creator>Joanne</dc:creator>
				<category><![CDATA[Call Center]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Call Centre]]></category>
		<category><![CDATA[customer]]></category>

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		<description><![CDATA[Our body language speaks volumes about our interest or disinterest in interactions with other people. A call centre agent does not have the luxury of being able to read a person’s body language during a call, so how can he or she make sure that the person on the other end of the phone call is actually listening and paying attention to what is being said? <a href="http://blog.blake.co.za/?p=1590">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>Do you need special qualities to be a successful Call Centre Agent?</title>
		<link>http://blog.blake.co.za/?p=1577</link>
		<comments>http://blog.blake.co.za/?p=1577#comments</comments>
		<pubDate>Mon, 23 Aug 2010 10:12:17 +0000</pubDate>
		<dc:creator>Joanne</dc:creator>
				<category><![CDATA[Call Center]]></category>
		<category><![CDATA[BPO]]></category>
		<category><![CDATA[Call Centre]]></category>
		<category><![CDATA[Careers]]></category>

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		<description><![CDATA[While telemarketing requires a good basis of marketing skills, there are many soft skills that are required for you to become a leading call centre agent. Here are some tips... <a href="http://blog.blake.co.za/?p=1577">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>Goodbye Truisha</title>
		<link>http://blog.blake.co.za/?p=1585</link>
		<comments>http://blog.blake.co.za/?p=1585#comments</comments>
		<pubDate>Fri, 20 Aug 2010 10:51:59 +0000</pubDate>
		<dc:creator>Joanne</dc:creator>
				<category><![CDATA[Blake staff]]></category>
		<category><![CDATA[Blake]]></category>
		<category><![CDATA[Call Centre]]></category>
		<category><![CDATA[Collections]]></category>
		<category><![CDATA[Management]]></category>

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		<description><![CDATA[It is with heavy hearts that we say goodbye to Truisha Ramsunder, Collections Manager, who is leaving Blake after 14 years of loyal service. Read more&#8230;]]></description>
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