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Author Archives: Joanne
Spring is in the air at Blake
A buzzing Blake Current Department pitched in to create an awesome Spring breakfast! Continue reading
How to use a credit card responsibly
Whether you’re an experienced credit card user or a beginner, there are always things we can learn to form healthy spending habits. Here are some tips for responsible spending on a credit card. Continue reading
What you can do today to improve your credit score
Having a mark against your name for bad credit can be a stressful and costly situation. But as hopeless and terrible that sounds, bad credit won’t last forever, and it is important to get your personal finances in order. Here … Continue reading
Posted in Finance
Tagged Credit Management, Debt Management, Debt Recovery, Financial, personal finance
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Stress relief for Secretary’s Day at Blake
Happy Secretary’s Day to our hardworking, valued employees who perform this vital function! Corporate wellness programs are an investment in your company’s most valuable asset, your workers. Continue reading
Women – a force to be reckoned with… and rewarded
A 2008 international survey showed that 70% of South African women claimed to be financially independent; 62% said they contributed half or more of the household income, with 49% contributing more than their partner; 54% stated that they control the … Continue reading
You want that job? Dress for success!
You want that job? It is vital that you prepare for interviews, and preparing your presentation is no exception. Here are some tips on dressing for success. Continue reading
Posted in Blake staff, Jobs, Recruitment
Tagged Blake, Careers, Jobs, Recruitment, success
1 Comment
Training Reduces Staff Turnover
The average turnover in a contact centre is between 40% and 50%, a costly problem that is generally tolerated rather than solved. How can this be rectified? Continue reading
Posted in Blake staff, Call Center, Customer Service
Tagged Blake, Call Center, Call Centre, Contact Center, Contact Centre, Learnership, Management, Training
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Engaging Customers and Listening
Our body language speaks volumes about our interest or disinterest in interactions with other people. A call centre agent does not have the luxury of being able to read a person’s body language during a call, so how can he or she make sure that the person on the other end of the phone call is actually listening and paying attention to what is being said? Continue reading
Do you need special qualities to be a successful Call Centre Agent?
While telemarketing requires a good basis of marketing skills, there are many soft skills that are required for you to become a leading call centre agent. Here are some tips… Continue reading
Goodbye Truisha
It is with heavy hearts that we say goodbye to Truisha Ramsunder, Collections Manager, who is leaving Blake after 14 years of loyal service. Read more…
