Blake has developed an eLearning website, providing training to staff in the following modules:
Staff benefit from Blake's Innovative eLearning programme
- Blake Induction
- Debt Collectors Act and ADRA
- NCA
- Negotiation Skills
- Systems Training (APT)
“We currently have 1000 licenses with approximately 800 in use. All our training is driven via Blake eLearning. Our employees are able to log into the eLearning website and access all the training material. In addition to the eLearning lessons, assessments are published which allow the learners to test their knowledge based on what they have learnt”, explains Jacques Storm, Training and eLearning Development Manager for Blake & Associates. “Weekly reports are then sent to the managers indicating the score their staff achieved.”
The eLearning programme has been rolled out to Domestic Collections as well as Blake Namibia and Blake Botswana Collections, and is currently being rolled out to include Blake Connect, which is the sales arm of the business.
